Diagnosis before design · Kishan Rama

Most software isn't
badly designed.
It's badly diagnosed.

Product strategy, UX leadership and design consulting. Generating a good looking screen is no longer the hard part. Knowing which problem it should solve still is. Home to Verifux, a proprietary audit engine that finds what's broken in a digital product before it costs you users, revenue or trust.

Warehouse pick accuracyClaims turnaround timeCheckout abandonmentScheduling conflictsShift handover errorsOnboarding drop-offInventory visibilityPatient intake timeWarehouse pick accuracyClaims turnaround timeCheckout abandonmentScheduling conflictsShift handover errorsOnboarding drop-offInventory visibilityPatient intake time

01 / What we diagnose

Three experience layers, 54 checkpoints, one structured audit.

Verifux runs a 54-checkpoint audit across 9 pillars, grouped into the MX / BX / AIX triad: can people use it, will people act, can AI use it. A separate DX craft score benchmarks the visual design and content voice against design-award criteria.

02 / How it works

Design thinking, behavioural science and systems thinking, applied end to end.

Why diagnosis matters

Interfaces got cheap to generate. Knowing which one to build didn't.

About

26 years, one discipline.

26+
Years across broadcast, motion & product
CUA
Certified Usability Analyst
2
Invited conference talks on behavioural UX, 2025
AI
Diagnosis backed by Verifux's audit engine

I started in broadcast and motion design, cutting promos and title sequences where every frame had to earn its place in three seconds. That's where I learned pacing, attention, and what makes someone trust what's on screen.

Product design is the same problem, stretched over months instead of seconds. Where does someone's eye go first. What do they trust. What do they quietly abandon. A senior run through product roles, most recently at SuperSport, sharpened that instinct into a discipline grounded in behavioural science, business management and systems thinking.

Designerama is where that instinct now gets pointed at Verifux and select consulting work: the audits and product decisions that decide whether people stay or leave, not just the apps people screenshot for a portfolio.

04 / Start here

Something in your operation isn't working, and everyone already knows which one.